4.11 Authenticating a person

You can authenticate a person using their stored fingerprints, identity documents, security phrases, or by operator approval, using the Authenticate Person workflow in MyID Desktop.

For more information about using MyID Desktop and Self-Service App workflows from within the MyID Operator Client, see section 3.3.2, Launching MyID Desktop, Self-Service App, or MyID Client for Windows workflows.

To authenticate a person:

  1. Search for a person in the MyID database, and view their details.

    See section 4.1, Searching for a person for details.

    You can also view a person's details from any form that contains a link to their account.

    For example:

    • Click the link icon on the Full Name field of the View Request form.
    • Click the link icon on the Owner field of the View Device form.
  2. Click the Authenticate Person option in the button bar at the bottom of the screen.

    You may have to click the ... option to see any additional available actions.

    The Authenticate Person workflow appears in a MyID Desktop window with the person already selected.

    See the Authenticating users section in the Operator's Guide.